Privacy Policy

About This Privacy Policy

Hand on Heart Care is committed to protecting your privacy and handling your personal information in a fair, transparent, and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for our care services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

Who We Are

Hand on Heart Care is an independent care provider delivering high-quality home care and support services across the local community.

Registered Office
Hand on Heart Care
Havelock Hub
Harrow
Middlesex HA1 1LJ

Email: info@handonheartcare.co.uk

Information We Collect

• Full name
• Postal address
• Email address
• Telephone number
• Information submitted through enquiry forms
• Care-related information voluntarily provided
• Health or support information where required
• Employment information (if applying for a role)
• Website usage information
• IP address, browser type and device information
• Cookies and analytics data

How We Collect Your Information

• When you contact us by phone or email
• When you complete an online enquiry form
• When requesting care services
• When applying for employment
• When communicating with our staff
• When browsing our website

How We Use Your Information

• To respond to enquiries
• To arrange care assessments
• To provide and manage our care services
• To communicate with clients and their families
• To improve our website and user experience
• To comply with legal and regulatory obligations
• To fulfil safeguarding responsibilities
• To recruit and manage employees
• To maintain accurate business records

Lawful Basis for Processing

Under UK GDPR, we process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Protection of vital interests
• Legitimate business interests
• Provision of health or social care services

Sharing Your Information

We never sell your personal information.

Your information may be shared, where appropriate, with:

• Healthcare professionals
• NHS organisations
• Local authorities
• Regulatory bodies
• Professional advisers
• IT service providers
• Emergency services where required by law

Keeping Your Information Secure

Hand on Heart Care takes appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, alteration, loss, or destruction.

Access to personal information is restricted to authorised personnel who require it to carry out their duties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, contractual, and safeguarding obligations.

Your Rights

Cookies & Website Usage

Our website uses cookies and similar technologies to improve functionality, analyse website performance, remember user preferences, and enhance your browsing experience.

For full details, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external websites, including regulatory bodies, healthcare organisations, and social media platforms.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children through our website.

International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or business practices. Any updates will be published on this page with a revised "Last Updated" date.

Right to Complain

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

ICO Website:
https://ico.org.uk/concerns/

ICO Helpline:
0303 123 1113